Watches Wryst, Returns, Refund & Cancellation Policy
ORDER CANCELATION
If you wish to cancel your order for a watch, Wryst, you must inform us in writing as soon as possible by emailing sales@wryst-timepieces.com with the Subject heading “Order Cancellation.” Please include your Order ID number in this email.
If we receive your order cancellation instructions before we dispatch the goods, you are entitled to a full refund of the total order price minus the transaction fee we incurred when we processed your payment. This transaction fee is typically around 5% of the total order price. However, this figure is subject to change without notice, and we cannot guarantee what it will be before receiving any individual order. The refund payment will be made following the Refunds section below.
If we receive your order cancellation after dispatching your goods to you, you may no longer cancel your order. However, you can return the goods to us using the Returns section below.
RETURNS
Please consult this reseller's returns, refund & cancellation policy if you have purchased your product elsewhere than directly on our official website: https://www.wryst-timepieces.com.
We hope that you are delighted with your order. However, it may be that you feel the product is not fully functional, does not match the description, or that we have broken the sales contract. In that case, you may return any or all items in perfectly new and unused condition with all packaging for a refund within 14 days from delivery, subject to the following conditions:
You must wait for our email response before returning the goods. We may email you to discuss the condition of the goods you wish to return. The returned goods need to be in perfectly new and unworn condition. When we are satisfied with the condition of your watch, we will give you strict instructions on how to proceed. After you have accepted these terms, you can proceed with the return of the goods.
After our approval, you must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) with suitable carriage insurance.
We cannot accept used, worn, damaged, or lost returns and reserve the right to refuse your return if our strict instructions have not been previously acknowledged.
You must return the goods in new conditions, unworn and unused.
All returned products must be in their original product packaging. If you have opened the product packaging, used the product, or damaged the packaging, it is not to be reused. We reserve the right to provide you with a partial refund only. You must retain your original registered/recorded mail receipt if we require proof of the return if your package does not reach us. Any import duty tax and customs clearance charges for receiving the goods back will also be deducted from your refund.
For international returns outside the UK, we need to create a return under controlled shipment so that no import duty tax is charged. Please contact us to receive our strict instructions and acknowledge/accept our conditions. Note that the return and initial export costs for your shipment will be deducted from the price you paid. We will also deduct any administration and payment fees at the time of purchase.
REFUNDS
Subject to your compliance with the Returns section above, you will be entitled to a refund of the full price of the returned product minus all shipment and administration fees and the fee we incurred when processing your online payment. We will not refund the original delivery charge. We will not refund the cost of delivering the returned goods to us or any customs clearance to receive the goods outside the United Kingdom.
If we reasonably believe the returned goods have been used, you will not be entitled to a refund. You are responsible for arranging to have the returned goods delivered to you within 14 days of our receipt of them.
Qualifying refunds will be applied within 30 days of our acceptance of your returned goods.
WARRANTY
Wryst Timepieces warrants the original consumer purchaser that the movement will be free from original defects in quality and material for one year from the date of purchase. This warranty does not apply to the bracelet, case, crystal, or battery. The warranty does not extend to any parts of your watch that have been subject to misuse or accident. Nor does it cover a sports watch that has been tampered with, altered, or repaired by the Wryst Timepieces Service Center, other than replacement. Wryst Timepieces shall not be liable for any incidental or consequential damages.
The instructions manual on the USB card with your timepiece provides more details about the manufacturer's warranty terms and conditions.